FAQ

Frequently Asked Questions Where's Home? 

The House of Street Luxury while a global brand, is headquartered in Boston Massachusetts, United States of America.


Sizing & Fitment: How do the clothing articles offered on StreetLuxury.com fit?

All over our products are fashion forward and a true to size fitment. For Example if you are generally a size Large your should order a size Large. We take pride in sourcing the best materials and most modern fitments in order to exceed our clients expectations.   


How many units of each product may I purchase on StreetLuxury.com?

Generally speaking, you may purchase up to four items per style. Except on limited release products, which will be one item per customer. 


Shipping & Delivery Services:


Which shipping options are available?

All domestic USA orders will be shipped via USPS or whichever service is the most cost efficient.  


Do you accept orders placed outside of the US?

We charge a one time flat rate fee of $20 per order on all international orders when shipping worldwide.


Can I ship to a P.O. Box or APO/FPO address?

Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels or freight forwarders.


How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 7 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary from 1 to 6 weeks. We provide all orders with tracking numbers which will include expected delivery dates.


How to track my order?

When we ship your order, you will receive an email with your tracking number. Use this number as a reference to track your order at USPS.com If you have further questions about your order, please email us at ClientServices@StreetLuxury.com 


Collaborations and Sponsorships:


Does The House of Street Luxury offer brand sponsorships?

No, We do not offer branding sponsorships at this time.


Does The House of Street Luxury engage in brand collaborations?

No, The House of Street Luxury is apart of a larger entity consisting of multiple fashion brands, so all collaborations will be made within our own organization. 


Product Authenticity:


Where can I buy authentic Street Luxury products?

Authentic Street Luxury products can be purchased exclusively on StreetLuxury.com. 

We are the official creator and trademark holder of the Street Luxury brand. Street Luxury products are crafted with the highest quality materials, design and workmanship. 


What are counterfeits?

Counterfeit Street Luxury products are replicas or imitations of authentic Street Luxury products that are aimed at misleading consumers into believing that they are authentic products. Counterfeit products are of poor quality, but are sometimes offered for sale at high prices in order to mislead online shoppers. Such products lack the quality, the details and the workmanship which characterize authentic Street Luxury goods.


How can I identify a fake Street Luxury website?

Counterfeit Street Luxury products are frequently offered for sale on websites published at domain names containing the Street Luxury trademark - or slight variations thereof - together with descriptive or generic terms, such as “clothing”, “shop”, “store” and even words such as “official” or "authentic". These website address names are deliberately selected by counterfeiters, as mentioned above, to mislead online shoppers as to the source and reliability of the products promoted on their websites.


How can I report counterfeits?

To report counterfeit Street Luxury products or suspect websites to Street Luxury, please send an email to counterfeit@streetluxury.com Please provide as much descriptive information as possible about the products or the website, such as the location of the products, the seller of the products, the type of products, the website address, etc. We appreciate your help in our battle against counterfeiting.